NH Collection Mexico City Santa Fe

GUEST REVIEWS

Discover what our guests have to say about their unforgettable stay at NH Collection Mexico City Santa Fe

9.1

Exceptional

812 reviews

Paid WiFi

Based on 812 reviews

10.0

010

Location

Based on 812 reviews

9.3

010

Staff

Based on 812 reviews

9.0

010

Comfort

Based on 812 reviews

8.8

010

Cleanliness

Based on 812 reviews

8.6

010

Facilities

Based on 812 reviews

8.4

010

Value for money

Based on 812 reviews

8.3

010

Free WiFi

Based on 812 reviews

8.2

010

Breakfast

Based on 812 reviews

7.3

010

Johanna

9/10

Finland

SOLO_TRAVELLER

September 28, 2025

Perfect mix of comfort, service, and location for a business trip.

What guests loved:

Stayed here on a business trip and couldn’t have asked for more. The staff were kind and welcoming, the room was spacious with a very comfortable bed, and the breakfast had plenty of variety. The loca...

Areas for improvement:

Nothing to complain about, I loved it all.

Claudia

10/10

United States

SOLO_TRAVELLER

March 24, 2024

What guests loved:

Really good breakfast many vegetarian option. nice presentation

Areas for improvement:

the room coffee machine did not work and they did not fixed

Isabel

10/10

United States

SOLO_TRAVELLER

March 9, 2024

Great price and quality

What guests loved:

Great location, the rooms are spacious and functional.

Déborah

9/10

Guatemala

SOLO_TRAVELLER

January 21, 2024

Gladly would stay again there.

What guests loved:

The front desk manager and the support when needed in an emergency. All staff were very supportive.

Areas for improvement:

Didn’t have a wide variety of breakfasts

Ana

10/10

Mexico

FAMILY_WITH_YOUNG_CHILDREN

October 7, 2023

My mother and I love this place!

What guests loved:

My mother and I love this place, it’s clean, comfy and next to Santa Fe Shopping mall. You should definitely add the Breakfast Buffet, good price for delicious Chilaquiles, Eggs, Sweet Bread, Coffee, ...

Areas for improvement:

I like everything!

Carlos

8/10

Mexico

YOUNG_COUPLE

September 2, 2023

Good value, good location, terrible bed.

What guests loved:

It's a nice-looking hotel for a cheap price—an excellent location in Santa Fe—nearby restaurants, parks, and shops.

Areas for improvement:

The valet Parking staff is insulting. The hotel staff is also not very helpful. The beds are uncomfortable for a "4-star" hotel.

Cinthia

9/10

Mexico

SOLO_TRAVELLER

July 28, 2023

Comfortable nice hotel with lovely rooms at a good location in Santa Fé.

What guests loved:

The room was excellent with a comfortable bed , the bathroom was also excellent but the water licking was there all the time. The staff at the fornt desk did not offer the little bag wit a toothbrush ...

Areas for improvement:

The front desk person was not nice , even a bit rude. Also they charge for parking the car inside the hotel´s parking lot and is not cheap , I think that should be included if you are already paying f...

Tamara

8/10

Japan

SOLO_TRAVELLER

July 19, 2023

What guests loved:

Clean, good breakfast, good level sound isolation, comfortable bed

Areas for improvement:

Breakfast could be served earlier. At 7 (official start) 50% of good is not served yet.

Max

9/10

United States

FAMILY_WITH_YOUNG_CHILDREN

June 25, 2023

What guests loved:

Great hotel for the price in a nice area. Walking distance to the mall and multiple restaurants. Staff are very friendly. Nice sitting area to enjoy a cup if coffee with a nice city view.

Areas for improvement:

No complaints

Leonardo

9/10

United States

YOUNG_COUPLE

May 4, 2023

comfortable

What guests loved:

incredible staff, very clean rooms and good value for money